MetLife Bangladesh launches 24/7 digital customer service platform

MetLife Bangladesh launched its new digital customer service platform titled ‘Smart Customer Portal’ to enhance customers’ insurance experience.

This platform allows customers to conveniently access their policy-related information anytime and from anywhere.

The portal is available 24/7, and can be accessed from any device (desktops, laptops, mobile phones, and tablets) with an internet connection, said a press release.

All of the most enquired information that a customer needs about their insurance policies including policy status, policy maturity date, premium due date, and more are available in the portal.

In addition, it further enables customers to download their annual premium payment certificate for tax return purposes, and securely pay their premiums online.

Smart Customer Portal is secure and ensures data privacy as information can only be viewed by MetLife customers, the release added.

Smart Customer Portal can be accessed through MetLife Bangladesh website and this link: https://metlifebd.info/my-policy.

“With Smart Customer Portal’s universal accessibility, customers all over Bangladesh will now be able to manage their financial protection more conveniently and effectively, in a secure digital environment,” said Ala Ahmad, chief executive officer of MetLife Bangladesh, while commenting on the launch.