Walton Plaza provides financial aid to deceased customer’s family

Jalal Faraji, a farmer of Bhavla village of Belabo upazila in Narsingdi, purchased a smartphone from Walton Plaza in instalments with a down payment of only Tk 2,500. He died due to illness after paying just one instalment. 

Standing beside the helpless family of the deceased customer, Walton Plaza have waived all remaining instalments and also provided financial assistance to his family under its ‘Hire purchase customer and family protection policy’, the company said in a news release.

Under the ‘Hire purchase customer and family protection policy,’ instalment protection cards are being given to those who buy goods in instalments from any Walton Plaza in the country. If the customer dies during the instalment period, Walton Plaza will provide financial assistance from Tk 50,000 to Tk 3 lakh to the deceased family as well as Tk 25,000 to Tk 150,000 will be given on the death of any family member of the customer after adjusting the unpaid instalments of the respective products.

Walton’s higher officials handed over the financial assistance to Lovely Begum, wife of the deceased customer Jalal Faraji, at the Bhavla new market area of the upazila. Walton’s Divisional Credit Manager Suman Chandra Basak, Regional Sales Manager Nure Alam Siddiqui, Regional Credit Managers Tanvir Hossain and Delwar Hossain, Walton Plaza Brand Manager Wahiduzzaman, Belabo Plaza Manager Sohel Rana and other local dignitaries were present.

Jalal Faraji, a farmer by profession, lived in Belabo with his 5-member family including spouse, a daughter and two sons. On December 9 last year, Jalal bought ‘Primo GH11’ model smart phone from Belabo Walton Plaza in instalment. He died on February 3 this year.

Jalal’s family was struggling to get kidney dialysis treatment. As a result, his family became indebted. In this situation, Walton Plaza came forward to provide Tk 50,000 as financial assistance to his family. After paying the remaining instalments of Tk 8,782, the family received Tk 41,218 in cash.

Lovly Begum didn’t know about Walton’s hire purchase protection facility before getting the financial assistance. After the death of her husband, she came to know about this issues from the Plaza officials. Lovely’s family was surprised to get the financial benefits. “Every company should stand by the customer like Walton,” said Lovly Begum. He thanked the authorities of Walton Plaza for standing with her family in such a helpless situation.