Community Bank looking for customer service executive

Community Bank Bangladesh Limited, a concern of Bangladesh Police Kallyan Trust, has been looking for customer service executive. 

The company issued a job circular in this regard on bdjobs.com. 

According to the circular, the job will be contractual, with a two years contract and the salary will be Tk20,000 per month. There will be an additional Tk5,000 incentive bonus upon achieving targets. Here are some of the information about the job...

Key Job Responsibilities:

• Provide friendly and responsive customer service
• Respond to all sorts of customer queries
• Coordinate with relevant units including Branches, Credit Risk Management, Assets Operations and Liability Operations for delivering smooth customer service
• Time bound service delivery
• Proactively identify customer requirements and fulfill with sincerity and due diligence

Educational Requirements:

• Minimum Masters in Business/Economics/Banking/English or relevant subjects from reputed University.
• BSc Engineering in Computer Science/ EEE/ Mechanical/ Civil/ Architecture
• No Third Division in academic records.

Experience Requirements:

• Minimum 2 years’ working experience in any bank/non-banking financial institution/micro-finance institution/NGO will be given preference

Competencies & skills:

• Smart, Team player, paired with agile mindset and can-do attitude
• Excellent presentation & communication skills
• Excellent skills in MS Office

Additional Requirements

• Smart, team player, paired with agile mindset and can-do attitude
• Excellent communications and persuasion skills
• Should have basic computer skills like Microsoft Word, Excel, PowerPoint, etc.
• Should have ability to prioritize tasks and manage accordingly
• Ability and willingness to travel extensively

Job Location: Outside of Dhaka. People willing to work outside of Dhaka only are advised to apply.

Remuneration:

• Gross Salary: BDT 20,000.
• Incentive Bonus: Maximum BDT 5,000 per month depending on target achievement

Job Nature: 2 years’ fixed term contract. Appointment in Bank`s permanent position or further extension of contract will depend on the performance of the incumbent and availability of vacant positions.

Special Conditions:

• Management of the bank reserves the right of cancelling any application without providing any explanation. Because of publishing the job advertisement, management of the bank is not bound to invite or recruit candidates.
• Shortlisting of the candidates from the applied list is the sole discretion of the management of the bank.
• Only the shortlisted candidates will be contacted for further recruitment process through mobile call or SMS. Any kind of persuasion regarding this will be considered as incompetency of the candidate.
• Candidates will not be admissible for any kind of TA/DA for attending in the interview.

Interested candidates can apply to the post by November 30 using the online application system of bdjobs.